The Buff Way: Demonstrating our Culture of Care

Course Description

The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities ÃÛÌÒ´«Ã½Æƽâ°æÏÂÔØ employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by ÃÛÌÒ´«Ã½Æƽâ°æÏÂÔØ.Ìý

The program will develop the skills needed to provide exceptional service to all members of the ÃÛÌÒ´«Ã½Æƽâ°æÏÂÔØ community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way. Ìý

Learning Outcomes

After attending this training, participants will be able to: Ìý

  • Demonstrate the mindset of a culture of care service provider 
  • Demonstrate how to mitigate unconscious bias in service interactions
  • Assess their current service skills and strengths  
  • Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  
  • Demonstrate their knowledge of those we serve
  • Anticipate and respond to the needs, wants and expectations of those they are serving  
  • Implement a four-step process for managing a conversation to demonstrate a culture of care 
  • Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   
  • Cultivate skills for handling difficult conversations and situations when delivering service  Ìý

Who should attend

Faculty and staff who interact directly with students and others in a service capacity should take this course. 

Cost

There is no cost for this program.

Upcoming Sessions

  • (In-Person) July 28th and 30th, 2026, from 9:00 AM – 1:00 PM each day
  • (Virtual) November 10th, 12th, 17th, and 19th, 2026, from 1:00 PM – 3:00 PM each day
  • (Virtual) February 15th, 17th, 22nd, and 24th, 2027, from 10:00 AM – 12:00 PM each day
  • (In-Person) May 17th and 18th, 2027, from 9:00 AM – 1:00 PM each day

Contact Lauren Harris with questions.