IT Service Classification Framework

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IT services made available to all campuses and provided by University Information Services (UIS).

Widely needed services available to most ��Ҵ�ý�ƽ�� community members; vital to operations and a base on which other services build.

Meets two or more of the following:

Vital to the operation of one or more university functions that impact or support multiple areas of the campus (is a business continuity imperative)
Used by or impacts many (thousands of) students and/or faculty and staff
Provides a common key function utilized by other IT Services
Imperative to health and safety

AND having multiple instances or variations of the service would result in any of the following:

Disruptive to desired functionality of existing systems
Creates undue complexity of the campus IT environment
Creates a business continuity or integrity risk
Creates significant support and/or operational inefficiency
Creates a bad, confusing, end-user experience
Creates a significant additional security risk
Creates challenges with supportability and increases technical debt
Creates significant additional costs through duplicate spending on software or services, or loss of economies of scale in licensing or support

Services used by one or more colleges, schools, or departments; may or may not be ”university-wide”.

Shared by multiple units, but not all campus units
Central and distributed IT coordinate on design, operation, or improvement
Impacts operations but does not pose risk to the wider university if service outage occurs

Services tailored to a single college, department, unit or lab; may be experimental, temporary, or customized for a specific population